Footprints on beach

Careers

We're blazing a new travel trend having been featured in press globally (including BBC Television, Sydney Morning Herald, The Sunday Times and USA Today) and are very passionate about what we do. Come join us on the journey.

Providing a win-win solution within the global pet care market, our customers love what we offer. The scope for growth is huge. We're a core part of the fast growing peer-to-peer, collaborative consumption market.

We genuinely help enrich lives and we love that! We're a small, but growing team, based by the sea in sunny Brighton, Sussex, UK, with strong values and set ourselves challenging expectations in all that we do. We are offering very competitive salaries plus excellent bonus and benefits.

Open Positions

  • Membership Services Advisor - Night Shift
    Job Description

    Are you a pet-loving, ambitious individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is hiring and we need you to join our dynamic Membership Services Team.

    TrustedHousesitters is an award-winning, subscription based business that is revolutionising the way people travel and we’re looking for talent to help us build it.  Our online marketplace; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit.

    If you want to join our team, working as our Membership Services Advisor, send us your CV. We might be looking for you! 

    Job Profile

    Our team of Membership Service Advisors are enthusiastic brand ambassadors! They are the front-line of support for our community, providing pet owners and sitters with world-class customer care via email, phone and live chat.

    They are responsible for ensuring exceptional member experiences at every touchpoint. As the ‘’face of TrustedHousesitters’’ you will play an important role in sharing our passion.

    You will be the first point of contact for both existing members and new membership sales. Reporting to the Membership Services Team Leader you’ll help to attract, acquire, retain and inspire even more valued members to join our community.

    By using your natural ability to engage with customers you will promote our membership, the benefits of joining along with our key brand messages. You will be a customer service champion, taking pride in creating and delivering great experiences.

    We’re looking for a special type of someone. Someone considerate, smart, talented and able to go above and beyond! If that’s you, let’s talk.

    As we’re a 24/7 global business, this role this role is for the night shift, normally between 10.00pm - 06.00 am.

    Skills and Experience
    • Delight members by consistently providing world-class customer care to our pet loving community, always striving to exceed expectations
    • Communicating with members via phone, email and live chat on a daily basis to help them with their enquiries
    • Building and enhancing meaningful relationships with members to increase member engagement, usage and member success
    • Working with leads and prospect members through targeted outreach to convert and welcome new members into our community
    • Nurture warm leads and help new members find success by providing them with an outstanding concierge service
    • Share feedback about member experiences and overall suggestions for improvements with the Team Leader
    • Responsible for meeting or exceeding Customer Care performance metrics
    Person Specification
    • Experience of working in a fast-paced customer service or sales environment, ideally as a night shift worker
    • Must be able to demonstrate exemplary customer service skills and have the willingness to learn new skills
    • You find opportunities to go over and above what is expected of you and are comfortable and experiences working in a soft-sell environment
    • Genuine passion for providing the highest level of customer service
    • You’re confident on the phone with awesome communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have an empathetic and approachable nature, you’re a people person with a natural enthusiasm and can do attitude
    • You have superior writing skills and are able to articulate written answers to questions simply, whilst maintaining appropriate language, tone and presentation
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense
    • You are computer literate and have the ability to use multiple systems and multi-task and prioritise incoming workloads
    • Ability to quickly assess a situation, handle complaints and problem solve to point of resolution – you think outside the box and work hard to find solutions for customers
    • Solid interpersonal skills and you work well within a team dynamic
    • You thrive in a fast-paced and constantly changing start-up environment
    • A flexible approach and no qualms with working weekends, overnight and varying hours
    • A good understanding of TrustedHousesitters and what we do
    • Experience of working within a membership based business preferred
    • Experience of customer service platforms, preferably ZenDesk preferred
    • Travel and pet lovers are preferred!
    Salary

    £25,000 (dependent on experience and hours worked (overtime also available).

    Location

    Brighton, UK

    Closing Date

    31 December 2017

  • Senior Partnerships Manager
    Job Description

    We’re seeking an experienced Partnership Manager to help drive and execute a critical pillar of our growth strategy as we rocket forwards. We need a highly motivated self-starter who thrives in a team environment and is excited to create new business for TrustedHousesitters. If this sounds like you – read on! We're looking for a world class Partnership Manager with strong business development experience. We want someone who loves being challenged and are excited by the idea of joining our growing team. As Partnerships Manager you will be responsible for developing and executing major new partnerships that lead to new member growth for TrustedHousesitters through driving awareness, brand visibility and ultimately acquisition, engagement and retention amongst core target audiences. Reporting to the Head of Partnerships you’ll be responsible for delivering growth through a wide array of third parties and distribution channels (e.g. airlines, loyalty programs, online affiliates, pet and travel providers, financial services and more!). There is literally a world of opportunity as we continue to scale! The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment. Inspired by what TrustedHousesitters offers it’s members, you don’t just ‘get’ what we do, but can also naturally demonstrate ‘Why’ TrustedHousesitters benefits pets, owners and potential partners. This position is based out of our central Brighton office.

    Skills and Experience
    • Extensive research, identification and prioritisation of prospective partnership opportunities with major global and national companies including airlines, pet retailers, financial services, hotel groups and more;
    • Establish an understanding of the business objectives of these potential partners and match these with the solution that TrustedHousesitters provides to maximise business opportunities;
    • Day-to-day management of partnerships, working collaboratively across functions (engineering, product, design, marketing and finance) to develop and execute our ambitious strategy globally;
    • Support the Head of Partnerships in all processes leading up to finalising such partnerships (i.e. lead generation, prospecting, establishing first contact, meetings, contract, integration ongoing management and follow up);
    • Work with marketing to produce assets required for agreed partnership activities across both digital and print;
    • Produce documentation to support partnership negotiations including presentations, proposals, pitch decks etc.
    • Monitor the success of partnerships and manage relationships by advising on optimisation strategies to maximise opportunities;
    • Measurement and reporting of activities and program performance;
    • Development of ancillary revenue from integrated partner products offered to TrustedHousesitters members. This includes products which seamlessly complement the lifecycle of a home owner and or house sitter member e.g. car rental, airport car parking, flight booking, pet retail and more;
    • Day to day management and development of the TrustedHousesitters affiliate programs with a specific focus on content partner outreach.
    Person Specification
    • Minimum 3+ years relevant work experience within a Partnerships / Business Development role with a proven track record of building and implementing such partnerships;
    • A born communicator with stellar written and spoken communication skills and the ability to distill topics into clear and impactful summaries and presentations with exceptional attention to detail;
    • Proactive, innovative, creative;
    • Commercially focused, results oriented with excellent communication & reporting skills;
    • Naturally driven and courageous;
    • Equally motivated to develop new and existing partner relationships;
    • Ability to work cross functionally with multiple departments;
    • Able to multi-task and work effectively across a number of different initiatives;
    • Fond of pets, with a keen interest in travel;
    • Availability to travel as part of the role.
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    31 December 2017

  • Membership Services Advisor
    Job Description

    Are you a pet-loving, ambitious individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is hiring and we need you to join our dynamic Membership Services Team.

    TrustedHousesitters is an award-winning, subscription based business that is revolutionising the way people travel and we’re looking for talent to help us build it.  Our online marketplace; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit.

    If you want to join our team, working as our Membership Services Advisor, send us your CV. We might be looking for you!

    Our team of Membership Service Advisors are enthusiastic brand ambassadors! We all LOVE animals and travel.  They are the front-line of support for our members, providing pet owners and pet sitters with world-class customer care via email, phone and live chat. They are responsible for ensuring exceptional member experiences at every touchpoint.


    As the ‘’face of TrustedHousesitters’’ you will play an important role in sharing our passion.
    You will be the first point of contact for both existing members and to out reach new membership sales. Reporting to the Membership Services Manager, you’ll help to attract, acquire, retain and inspire even more valued members to join our amazing community.


    By using your natural ability to engage with customers you will promote our membership, the benefits of joining along with our key brand messages.


    You will be a customer service champion, taking pride in creating and delivering great experiences. We’re looking for a special type of someone. Someone considerate, smart, talented and able to go above and beyond! If that’s you, let’s talk.


    As we’re a 24/7 global business, this role includes working shift patterns including night-time hours, bank holidays and weekends. With a fully staffed team in place, the likelihood of overnight shifts would be limited where possible.

    Skills and Experience
    • Delight members by consistently providing world-class customer care to our pet loving community, always striving to exceed expectations.
    • Communicating with members via phone, email and live chat on a daily basis to help them with their enquiries.
    • Building and enhancing meaningful relationships with members to increase member engagement, usage and member success.
    • Working with leads and prospect members through targeted outreach to convert and welcome new members into our community.
    • Nurture warm leads and help new members find success by providing them with an outstanding concierge service.
    • Share feedback about member experiences and overall suggestions for improvements with the Manager.
    • Responsible for meeting or exceeding Customer Care performance metrics.
    Person Specification
    • Experience of working in a fast-paced customer service or sales environment.
    • Must be able to demonstrate exemplary customer service skills and have the willingness to learn new skills.
    • You find opportunities to go over and above what is expected of you and are comfortable and experiences working in a soft-sell environment.
    • Genuine passion for providing the highest level of customer service.
    • You’re confident on the phone with awesome communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have an empathetic and approachable nature, you’re a people person with a natural enthusiasm and can do attitude.
    • You have superior writing skills and are able to articulate written answers to questions simply, whilst maintaining appropriate language, tone and presentation.
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense.
    • You are computer literate and have the ability to use multiple systems and multi-task and prioritise incoming workloads.
    • Ability to quickly assess a situation, handle complaints and problem solve to point of resolution – you think outside the box and work hard to find solutions for customers.
    • Solid interpersonal skills and you work well within a team dynamic.
    • You thrive in a fast-paced and constantly changing start-up environment.
    • A flexible approach and no qualms with working weekends, overnight and varying hours.
    • A good understanding of TrustedHousesitters and what we do.
    • A passion for animals and travel.
    Salary

    £20,00 - £25,000 (dependent on experience and hours worked (overtime also available).

    Location

    Brighton

    Closing Date

    31 December 2017

  • QA Test Analyst
    Job Description

    About Us 
    TrustedHousesitters is an award-winning subscription based business that is revolutionising the way people travel - and we’re looking for the talent to help us grow. Our online marketplace TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We love the fact that we’re genuinely enriching lives by connecting real and caring people for mutual benefit. We give owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market’s leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and were nominated for a prestigious Webby Award, to name just a few of our accolades.

    Job Profile 
    We are looking for an experienced QA Test Analyst to play a key role in our product development lifecycle. 

    We need a well-rounded candidate who shares a passion for what we do and can contribute towards the continued growth of our thriving business. Our focus is on designing an experience that makes searching for a house and pet sitter and looking for house sitting opportunities worldwide the easiest and best in the world.

    We have an agile approach and are looking for someone with proven experience of designing, writing and executing system test plans. Is able to identify and make process improvements within the QA function and is able to introduce tools and processes to ensure our testing is efficient and robust. We develop our product iteratively, seeking evidence and reinforcement at each stage via testing so being adaptable to a must.

    If you are passionate about being a part of the team that is making TrustedHousesitters the next household name, and think you have the skills, drive and talent to be our QA Test Analyst, let’s talk.

    Skills and Experience
    • Actively participate in weekly meetings; set and meet weekly sprint deliverables.
    • Test newly developed features as well as regression testing the existing system to ensure a high quality of software.
    • Analyze feature requirements and devise appropriate and thorough test plans.
    • Undertake both manual and automated testing.
    • Work alongside the development team and product management team to resolve all issues as efficiently as possible.
    • Raise bugs and errors and communicate with developers to determine resolution.
    • Work with product team for clarification on requirements and functionality.
    Person Specification
    • 3+ years of QA Test Analyst experience
    • Implementing process improvement within the QA function
    • Understanding of the software development process (agile/waterfall)
    • Understanding and ideally experience of automation/other tools that increase testing efficiency.
    • In extracting testable requirements from a wide range of business and technical documentation and turn those into concise test plans
    • Understanding and using a wide range of test techniques including exploratory, responsive, functional and nonfunctional testing, and to demonstrate those to the wider project team to ensure quality throughout the project lifecycle.
    Salary

    £25,000 - £35,000

    Location

    Brighton

    Closing Date

    31 December 2017

  • Marketing Executive
    Job Description

    About Us 
    TrustedHousesitters is an award-winning subscription based business that is revolutionising the way people travel - and we’re looking for the talent to help us grow. Our online marketplace TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We love the fact that we’re genuinely enriching lives by connecting real and caring people for mutual benefit. We give owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market’s leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and were nominated for a prestigious Webby Award, to name just a few of our accolades.

    Job Profile 
    Our ever-growing marketing team is looking for a versatile Marketing Executive who can turn their hand to a wide range of marketing channels.

    Working with other Marketing Executives and reporting to the Chief Marketing Officer, you’ll be responsible for planning and executing tailored communications across a range of integrated channels to reach awareness, acquisition and retention targets.

    A unique opportunity for a commercially focussed Marketing Executive to also support the Partnerships Team, you will be responsible for executive agreed marketing activity with our growing base of B2B partners.

    A proactive approach is essential to ensure that planning, strategy and workload are handled most effectively, opportunities realised and challenges anticipated. We’re a small team, so being adaptable, conscientious and autonomous is essential in the role.

    The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment. Inspired by what TrustedHousesitters offers it’s members, you don’t just ‘get’ what we do, but can also naturally demonstrate ‘Why’ TrustedHousesitters benefits pets, owners and potential partners.

    If you are passionate about working in a team that is making TrustedHousesitters the next household name, and think that you have the skills, drive and talent to help, let’s talk.

    Skills and Experience
    • It is essential to have a start-up mentality and/or experience.
    • 2 years+ experience working in marketing, with a relevant degree or CIM qualification.
    • The ability to write engaging copy that is tailored to the channel and the audience and reflects our brand values.
    • Creative flair and a proactive nature, putting forward ideas to increase reach, engagement and awareness.
    • An approachable but professional demeanour when communicating directly with members to involve them in our marketing activity.
    • An understanding of testing with the ability to draw meaningful conclusions to improve performance.
    • Analytical skills with an ability to create accurate and insightful channel reports against KPIs.
    • An ability to proactively manage B2B commercial partnerships; working cross-collaboratively with the Partnerships team and other departments.
    • An ability to work directly with external agencies and providers including PR and printers to realise marketing opportunities.
    • An understanding of how communication touchpoints impact customer journeys.
    • Strong organisational skills, meaning you can maintain robust case study, image and UGC databases
    • A genuine passion for marketing with the ambition to develop your skills.
    • Experience in using marketing tools including CRM, analytics and email service providers.
    Person Specification
    • An exceptional communicator with the confidence to participate in face-to-face meetings with stakeholders, partners and members.
    • A problem solver, focused on results, with the ability to anticipate.
    • Commercially focused, results oriented with excellent communication & reporting skills.
    • Resilient. We are a small team so you will need to be able to multi-task and take on responsibility.
    • A born communicator with stellar written and spoken communication skills and the ability to distill topics into clear and impactful summaries and presentations with exceptional attention to detail.
    • Well-versed in marketing best practice and keep yourself updated on the industry, with a drive to achieve high standards.
    • Passionate about pets and travel and believe in the TrustedHousesitters concept and ethos.
    Location

    Brighton

    Closing Date

    31 December 2017

  • Commercial Finance Manager
    Job Description

    TrustedHousesitters is an award-winning subscription based business that is revolutionising the way people travel and we’re looking for the talent to help us grow. Our online marketplace TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay. At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We love the fact that we’re genuinely enriching lives by connecting real and caring people for mutual benefit. We give owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets. We’re cited by the world’s media as providing the market’s leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and were nominated for a prestigious Webby Award, to name just a few of our accolades

     

    Job Profile

    We’re seeking a high calibre commercial finance manager to take day to day responsibility of the business finance function and to help drive forwards our business insight to support aggressive growth plans. 

    Working with and reporting to the CFO, you will have responsibility for:

    • Monthly operational and commercial reporting
    • Weekly revenue and KPI flash reporting
    • Business plan and budget modelling
    • P&L and cashflow forecasting
    • “Deep-dive” commercial analysis and insight, e.g. A/B testing, Promotional  analysis and FX impact analysis
    • Overseeing and managing an outsourced finance compliance function, including financial reporting, management accounts, tax; and
    • Setting up and managing effective cost management processes and controls.

    Skills and Experience
    • CIMA, ACCA, ACA or equivalent qualification
    • Prior experience in a Commercial Finance role
    • Prior experience in a B2C or tech business
    • Strong analytical and excel modelling skills
    • Strong communication skills
    • Good initiative with an ability and willingness to problem solve
    Person Specification
    • You have a startup mentality - are self-directed and organised - we are a small team so you will get a lot of freedom, and responsibility
    • A good understanding and belief in TrustedHousesitters – the business, values and ethos
    • You love working with people. You are collaborative, upbeat and optimistic
    Salary

    Up to £50,000 dependent on experience

    Location

    Brighton

    Closing Date

    31 December 2017

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